About Childline

Childline is a free, private and confidential service where you can talk about anything.

We’re glad that you’ve come to us. We’ll do our very best to listen to you and provide a safe space to share what it is that is going on for you.

If you are an adult seeking information on fundraising, volunteering, or parenting supports please visit ispcc.ie for more details.

Who we are

Childline is a part of the ISPCC – which provides lots of Childline services and supports. Whether it’s something big or small, our trained volunteers are here online, on the phone, anytime to support you:

by calling 1800 66 66 66

chat with us live online

Our purpose

24 hour support

You can talk with Childline’s 24-hour Support Line in confidence, about anything that might be on your mind, and we won’t judge you, give out to you or tell you what to do.

Solutions for you

We’re here to listen and we’ll help you to figure out the best solution for you.

Empowering you

We try to empower, support and protect young people like you every day. You don’t have to have a problem to talk to Childline.

Who are our Childline Listeners?

Our listeners are trained staff and volunteers. All sorts of people become Childline Listeners. They’re all different ages and come from lots of different backgrounds, but what they all have in common is that they want to help young people.

A Childline Listener:

will listen to you and is genuine, open and friendly
knows it takes courage to contact us and isn’t easily shocked
knows about the problems young people can face
will let you take your time and won’t judge you or put you down.

Where are the Listeners based?

There are Childline Listeners across different parts of the country. A call is answered wherever there is a person available to listen, so no matter where you are calling from you can get through to us.

What will they say?

Our Listeners can help you work out what you want to do. We won’t tell you what we think you should do because it’s always your decision, but we can help you make that decision.

Can I speak to the same person again?

We cannot guarantee that the same person will answer your call every time you phone. However, our listeners are all trained in the same way and we’re all here to do the same job. Whoever you get through to is there to support you.

Some other things we do…

We go to schools and clubs and give talks.

We want to help and support you in every way we can. That’s why we visit schools and clubs to have fun and informative talks, about a wide range of topics.

We campaign for children’s rights.

We work hard to make sure every child’s voice is heard and respected. We speak up for your rights and try to make things better for children across Ireland.

We sometimes talk to adults who are concerned about children.

We also work with other charities, the government, and other organisations. and make sure everyone is doing their best to keep children safe, happy, and healthy.

Feedback and complaints

We want to make sure every young person who contacts us has a space where they feel safe and listened to. Your feedback helps us to improve and change what we do.

Give good or bad feedback

We encourage any users of our website to share their good or bad feedback of our site. We are always looking for ways to improve our service and need your help to do that.

Report a technical problem on our site

If you find anything on our website doesn’t load or isn’t working properly, it can help to tell us so that we can fix it. Let us know by email at info@ispcc.ie

Make a complaint

At Childline we always try to give you the best possible service. But there may be times when you feel we haven’t got things right and you want to make a complaint.

A complaint can be about any part of Childline. It might be about our volunteers, our website, a decision we have made or anything else around your experiences with us. If you want to make a complaint, we want to hear it so we can think about how we might do things better.

You can tell us your complaint by emailing us at info@ispcc.ie

The ISPCC’s and Childline’s complaints policy can be found on the ISPCC website.

Reach out